ISLAMABAD: The Federal Tax Ombudsman (FTO) Dr Asif Jah has disposed of 44,000 complaints during the last five years.

According to diary authored by the FTO, during these five years (2021–2025), a total of 50,904 complaints were registered out of which 44,370 were decided.

‘Mohatsib ki Diary’ authored by the Federal Tax Ombudsman was formally launched here on Monday at a ceremony hosted by the Islamabad Chamber of Commerce and Industry (ICCI). Prominent business leaders, senior tax officials, retired bureaucrats, members of academia, and representatives of the media attended ceremony.

Addressing on the occasion, Dr Jah reaffirmed the FTO mandate to diagnose, investigate, and rectify injustices, while pushing for systemic reforms to ensure long-term fairness, efficiency, and taxpayer facilitation.

Speakers paid glowing tributes to Dr Jah’s distinguished services both as a civil servant and as a social worker. The Managing Director of the National Book Foundation praised his integrity nand dedication.

Nasir Mansoor Qureshi, President ICCI, hailed Dr Jah’s historic performance in addressing taxpayers’ grievances against FBR and tax authorities. He highlighted Dr. Jah’s accessibility, noting how he remained personally engaged with the business community and colleagues.

Reflecting on his journey, Dr Jah recalled the challenges of reforming entrenched bureaucratic structures but underscored how merit-based team selection, transparency, and persistence allowed record progress in the Federal Tax Ombudsman’s office.

Mohatsib ki Diary (2021–2025) captures the nostalgic reflections and profound experiences of Dr. Asif Mahmood Jah.

On the welfare front, the Customs Health Care Society extended its reach far beyond national borders, providing aid to earthquake victims in Turkey and digging more than 2,000 wells in Thar.

New regional offices were also inaugurated in Sargodha, Mianwali, and Sialkot, broadening access to justice.

Thus, Mohatsib ki Diary emerges not merely as a personal chronicle but as a source of inspiration, urging civil servants to embrace sincerity, selflessness, and integrity.

Orya Maqbool Jan, senior columnist, in his message said: “Where even the largest NGOs cannot reach, Dr Sahib succeeds in extending his services. His most significant contribution has been the installation of wells deep in the heart of Thar, benefitting entire communities. Though this may appear to be a simple diary, in reality it reflects timeless truths—that no matter how exalted a man becomes, his life remains rooted in his human connections. Dr Sahib continues to lead not only as an ombudsman but also as a humanitarian.”

Mian Abuzar Shad, President of LCCI, in his message said: “Every aspect of his life finds expression in this book. From his professional milestones to his family, all have been recorded with remarkable honesty and devotion.”

Mujeeb-ur-Rehman Shami, veteran journalist, in his message said: “During the earthquake in Turkey, he personally supervised relief efforts while continuing his welfare initiatives at home. Within a single year, he succeeded in disposing of 25,000 cases, 58 percent of which were upheld by the Supreme Court—a remarkable testament to his credibility.”

Published in Dawn, August 19th, 2025